Shipping policy
ROMAAN PETER KEETON
Thank you for shopping with ROMAAN PETER KEETON. As a professional provider of premium bag items, we deliver reliable and secure global shipping solutions for customers worldwide. We always follow standardized processing and strict packaging specifications to guarantee every order is accurately processed, well-protected and delivered within a reasonable logistics timeframe.
1. Order Processing Time
We officially process all confirmed customer orders within 1-3 business days after order confirmation, excluding weekends and local public holidays. Order processing schedules may be prolonged unexpectedly during large promotional campaigns and high-order-volume periods. We will actively notify all customers via email once obvious shipping delays are identified.
2. Shipping Rates and Delivery Estimates
All logistics fees for your purchase will be calculated automatically and presented clearly on the checkout interface before payment confirmation, ensuring transparent charging standards for every transaction.
Estimated delivery times:
Standard Shipping: 16 business days
All delivery durations are estimated values without binding force. Actual delivery speed may be affected by courier service delays, customs clearance progress, adverse weather conditions, regional logistics capacity constraints and holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your bag order is fully packed and dispatched from our warehouse, you will receive a dedicated shipment confirmation email carrying complete tracking codes and logistics query channels.
Tracking information and real-time parcel transportation status will generally be updated and accessible for online checking within 24-48 hours after the carrier picks up the shipment.
4. Incorrect Address Disclaimer
Customers are required to double-check and validate the accuracy and completeness of recipient addresses during checkout to avoid delivery anomalies.
ROMAAN PETER KEETON takes no responsibility for misdelivered, undeliverable or returned parcels caused by wrong or incomplete address information provided by buyers. Any packages returned due to address errors will incur extra reshipping fees, which shall be fully undertaken by the customer.
5. Lost or Damaged Packages
Lost Packages:
If your parcel goes missing during cross-border transportation, please contact our customer service team within 7 days after your expected delivery date to launch a logistics investigation.
Damaged Items:
If your bag products arrive with broken parts, surface damage or defective packaging upon receipt, please reach out to our support team within 48 hours after delivery. You need to provide clear photos of damaged goods and original packaging for verification.
Our team will conduct a comprehensive review of the issue and provide efficient solutions to settle the problem as soon as possible.
6. Product Care and Usage Notice
Each of our bag products is fitted with professional care and usage instructions. Customers should conduct daily use, cleaning and storage in strict accordance with official guidelines. ROMAAN PETER KEETON will not be liable for product damage, deformation or aging caused by improper maintenance, private modification or artificial misuse.
7. International Shipping and Customs Notice
International shipments may be subject to import duties, customs taxes and other clearance fees formulated by the destination country’s local authorities. All such additional expenses are borne solely by the customer and are not included in the product unit price or basic shipping charges.
8. Contact Information
If you have any inquiries or doubts about this Shipping Policy and your order logistics situation, please feel free to get in touch with us:
Trade Name: ROMAAN PETER KEETON
Phone number: (027) 7718-223
Email: contact@jimenezluxury.shop
Physical address: 198 Coronation Avenue, Welbourn, Taranaki, New Plymouth 4310, New Zealand